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5-Year Manufacturing Warranty
Experience confidence and peace of mind with every purchase, thanks to our 5-year manufacturing warranty on all jewellery (excluding silver).
This is our commitment to quality and your satisfaction.
What’s Covered:
- Structural Defects: Protection against manufacturing defects such as porosity, uneven settings, and initial metal blemishes.
- Comprehensive Service: Free repair or replacement for any manufacturing defects, including shipping costs.
- Loose Stones: Coverage for loss of small Moissanite or Lab Grown Diamonds up to 2.5mm for the first year (excluding damage-caused loss).
Exclusions:
- Damage from normal wear-and-tear, misuse, chemical exposure, or improper handling.
Remember: Diamonds and Moissanite are durable but not indestructible. Care is needed to prevent damage, especially in exposed settings.
Care Recommendations:
- Annual check-ups and professional cleaning are advised to maintain your jewellery’s condition.
- Consider Jewellery Insurance for added protection, especially for larger gemstones.
- This warranty reflects our dedication to offering you jewellery that lasts and brings joy for years to come.
Your Rights Under Australian Consumer Law
We honour the quality of our products and services, along with the protections afforded to you under Australian Consumer Law.
Here’s a summary of what this means for you:
Guaranteed Quality and Service:
- Every purchase is backed by guarantees under Australian Consumer Law, ensuring your rights are protected.
In Case of Major Failures:
- Services: For major service failures, you can cancel your contract and receive a refund or compensation for reduced value.
- Goods: For major product failures, choose between a refund or a replacement.
Timely Rectification:
- We aim to promptly rectify any minor failures. If we can’t, you’re entitled to a refund, contract cancellation, or compensation for any foreseeable loss or damage
Your Peace of Mind:
- We understand the significance of your jewellery purchases. Rest assured, your rights under Australian Consumer Law are fully respected by us. For any concerns, feel free to contact us. We’re committed to ensuring your experience with Moi Moi Fine Jewellery is exceptional.
Quick Guide to Claiming Your Warranty
We’re dedicated to ensuring the longevity and quality of your Moi Moi Fine Jewellery. If you experience any manufacturing issues, our straightforward warranty claim process is here to help:
Steps for Warranty Claim:
- Contact Us: Start by reaching out for an initial assessment. Our team will guide you through the process.
- Send Us Your Jewellery:
- In Australia: A $40 deposit is required for two-way postage.
- Internationally: A $200 FedEx fee is required for two-way shipping.
- Assessment and Resolution:
- Our experts will determine if the issue falls under warranty.
- For Non-Warranty Cases: We’ll provide a repair quote. If you choose not to proceed, we’ll return your jewellery.
- For Warranty Cases: We’ll repair or replace your item at no extra cost, and your postage deposit will be refunded.
Additional Tips:
- Secure Packaging: Use padded packaging for safe transit.
- Repair Timeframe: We aim for prompt repairs, keeping you updated.
- Third-Party Repairs: Repairs by others other than Moi Moi Fine Jewellery may void the warranty.
- Regular Maintenance: Annual check-ups are recommended for optimal care.
Jewellery Care Essentials
Keep your Moi Moi Fine Jewellery dazzling with these simple care tips:
Wearing Your Jewellery:
- Timing Matters: Put your jewellery on last when going out and take it off first when returning home to avoid damage and exposure to harmful substances.
- Remove During Activities: Take off your jewellery during physical activities like sports or housework to prevent accidental damage.
Insurance for Your Jewellery:
- Safeguard Your Pieces: Unexpected events can happen. We recommend insuring your jewellery with trusted providers like Centre Stone Jewellery Insurance or Q Report Jewellery Insurance for comprehensive coverage.
Further Care Tips:
- Visit our Jewellery Care page for more advice on cleaning, storage, and maintenance to keep your jewellery in pristine condition.
Caring for your jewellery properly ensures it remains as beautiful as your cherished moments.
Updated July 2024
The Finest Jewel in the World
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