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Jewellery Services
Our jewellers know how to care for your treasured pieces.
At our workshops in Sydney and Melbourne, we pride ourselves on delivering high-quality, fast turnaround jewellery services tailored to your needs. Our team of experienced jewellers is committed to ensuring that each piece is handled with the utmost care and precision. From cleaning and polishing to intricate repairs and custom remodelling, we offer a comprehensive range of services to keep your jewellery looking its best.
Our services are primarily for Moi Moi jewellery, and we do not offer repairs from other sources. However, we can offer this service to our existing customers on an assessment basis.
Book Your Jewellery Service Appointment
To ensure the best service, we require an appointment when dropping off your jewellery at one of our stores. We advise scheduling your drop-off on a weekday as weekend availability is limited.
Visit us today and experience the exceptional quality and service that sets us apart. Your jewellery is in expert hands with our dedicated team of jewellers
Sydney Store
Book a drop off/pick up appointment in Sydney
Melbourne Store
Book a drop off/pick up appointment in Melbourne
Track a Repair
Track the status of your repair
Complimentary In-House Clean and Inspection
We offer a complimentary ultrasonic clean in-store anytime! During this process, we provide a complimentary inspection service for all our jewellery. As part of the inspection, we will check the setting of any gemstones to ensure they are secure. This service is essential to maintaining the integrity and beauty of your jewellery.
Moi Moi Membership Customer Benefits for Jewellery Services
As a Moi Moi Member Customer, you will receive:
- Discounted Jewellery Services: Enjoy exclusive discounts on your Moi Moi jewellery for all our jewellery services.
- Complimentary Rhodium and Polish on your Moi Moi Engagement Ring Before Your Wedding: Ensure your engagement ring sparkles on your special day.
- One Free Resize Within the First Year of Purchase* (T’s and C’s apply): Ensure your ring fits perfectly with our complimentary resizing service within the first year of purchase.
Moi Moi Jewellery Services
Jewellery Cleaning, Polish, Rhodium Plating
Keep your Moi Moi jewellery shining bright with our professional cleaning, polishing, and rhodium plating services. Our meticulous process restores your pieces to their original brilliance.
Retipping Prongs
Over time, prongs can wear down, putting your gemstones at risk. Our retipping service ensures your prongs are strong and secure, providing the protection your precious stones need.
Rebuilding or Replacing Settings or Shanks
Whether due to damage or the desire for a new look, our jewellers can rebuild or replace settings or shanks, giving your jewellery a refreshed and sturdy structure.
Resizing
Ensure the perfect fit with our resizing services. Whether you need your ring made larger or smaller, our experts will adjust it with precision.
Repair
From broken chains to damaged clasps, our repair services cover a wide range of jewellery issues, bringing your beloved pieces back to life.
Remodelling Services
Transform old or inherited jewellery into something new and unique with our remodelling services. Our creative jewellers will work with you to design a piece that reflects your personal style.
Maintenance Recommendations
To keep your jewellery looking brand new, we recommend polishing and plating your daily rings annually and other jewellery every 2-3 years, depending on how frequently you wear your pieces.
Frequently asked Questions (FAQ’s)
What types of jewellery do you repair?
We repair all Moi Moi Jewellery. We may service jewellery from other jewellers upon inspection and assessment of the item. Whether it's gold, or platinum, our skilled jewellers are equipped to handle it.
How often should I have my jewellery cleaned and inspected?
We recommend having your daily wear rings polished and plated annually, and other jewellery pieces cleaned and inspected every three years to ensure they remain in excellent condition.
What is included in your complimentary in-house clean and inspection?
Our complimentary in-house clean for any Moi Moi jewellery, includes an ultrasonic cleaning process that removes dirt and grime. During the inspection, we check the settings of your gemstones to make sure they are secure.
Can you resize any type of ring?
We can resize most rings, but the ability to resize depends on the design and material of the ring. Our team will assess your ring and provide the best resizing options.
What is rhodium plating, and why is it important?
Rhodium plating is a process that coats white gold jewellery with a layer of rhodium to enhance its shine and durability. It helps maintain the bright white appearance of white gold and provides extra protection against scratches and tarnishing.
What does the repair service cover?
Our repair service covers a variety of issues, including broken chains, damaged clasps, missing stones, and worn-out prongs. If you have a specific repair need, our jewellers can assess and provide a solution.
How long does a typical repair take?
The repair time varies depending on the complexity of the work. Most repairs are completed within 1-2 weeks. We will provide an estimated time frame when you bring in your jewellery.
Can you replace missing stones?
Absolutely. We can replace missing stones with ones that match the original as closely as possible.
What should I do if my jewellery is damaged?
Bring your jewellery to us for a free inspection. Our experts will assess the damage and recommend the best course of action.
Can I customise or remodel an old piece of jewellery?
Yes, our remodelling services allow you to transform old or inherited gemstones or jewellery into something new and unique. We will need to inspect and assess the gemstones first, but our team will work with you to design a piece that reflects your personal style and preferences.
What benefits do Moi Moi customers receive?
Moi Moi customers enjoy discounted jewellery services, complimentary rhodium and polish before their wedding on engagement rings, and complimentary engraving on all wedding bands.
Do I need an appointment for jewellery services?
Yes, we require an appointment for dropping off your jewellery to ensure we can provide the best service. Weekday appointments are preferred due to limited weekend availability. You can book a jewellery service appointment online for our Sydney or Melbourne locations.
What if I can't visit the store in person?
For customers unable to visit our store, you can send your jewellery to us via post, for a complimentary Jewellery Assessment and quote. We will take care of your piece and provide photo’s and an assessment with the same high-quality service as if you were here in person. Please contact us for detailed instructions on how to safely send your jewellery.
