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Payment Options
At Moi Moi, we strive to make your purchasing experience as seamless and flexible as possible. We understand that choosing the perfect piece of jewellery is a significant decision, and we want to ensure that the payment process is straightforward and convenient for you. Here’s a comprehensive guide to our payment options:
Credit Cards
We accept all major credit cards, including American Express (AMEX), Visa, and Mastercard. Enjoy the convenience of using your preferred credit card without any additional fees. Whether you’re shopping in-store or online, you can confidently complete your purchase knowing there are no hidden charges.
Bank Transfer
Prefer to pay directly from your bank account? We also accept bank transfers. It’s a secure and straightforward way to make your payment. Simply choose the bank transfer option at checkout, and you’ll receive our bank details to complete the transaction.
Cash Payments
For those who prefer to pay in cash, visit our store to make your purchase. We aim to make every transaction smooth and hassle-free.
Lay-By and Payment Plans
We believe in making luxury accessible, which is why we offer flexible payment terms to suit your needs:
20% Deposit:
Secure your chosen piece with a deposit as low as 20%. This allows you to spread out the cost of your purchase over time.
50% Deposit for Custom Pieces, Special Order, or Made to Order:
For custom-made jewellery, special orders, or made-to-order items, we require a 50% non-refundable deposit to begin the manufacturing process.
Balance Payment Over 6 Weeks:
You can pay off the remaining balance over 6 weeks. Choose to make regular instalments or pay the full balance at the end of the 6-week period. Your jewellery will be ready for pick-up or dispatch once the balance is cleared.
Lay-By Terms and Conditions
Take advantage of our layby plans for even more flexibility:
- Initial Deposit: Layby purchases require an initial deposit of 20% of the purchase price.
- Production: For made-to-order items or custom-made pieces, we require a 50% non-refundable deposit to begin work.
- Full Payment Within 6 Weeks: Layby, made-to-order, and custom -made orders must be paid off within 6 weeks from the order date. You can choose to make regular payments, or settle the balance upon pick-up or prior to dispatch.
- Extensions: If the order is not paid in full within 6 weeks, you may request an extension of payments. Extensions are granted for up to 3 months, if regular monthly payments are made.
- Order Collection Within 6 Months: Orders must be collected within 6 months from the original date of purchase. If not, we reserve the right to cancel the order, and you forfeit the deposit and products. We will make every effort to reach you during this time, and be accommodating to your needs, but ultimately the responsibility to reach out and settle the account is yours.
- Refund and Exchange: The layby deposit may be applied toward an exchange item within 14 days of purchase, except for custom designed, custom engraved, modified products (including ring resizing), or special orders/made-to-order items.
- Cancellation: If you need to cancel your lay-by purchase (a stock item off the shelf) before 6 weeks from purchase date, a restocking fee of 20% of the full purchase price will be charged (or deducted from the amount paid).
*Please note, custom made, special order, made-to-order, modified products cannot be cancelled. The 50% deposit is non-refundable, and you will be charged the balance if the item has been made specifically for you.*
Why Choose Our Payment Options?
Complete Transparency
With no hidden fees, you can shop confidently, knowing there are no unexpected charges.
Flexible Payment Plans
Our lay-by and payment plans are designed to fit your financial situation, allowing you to spread out your payments over time.
Convenient and User-Friendly
Whether you prefer credit cards, bank transfers, or cash payments, our payment process is straightforward and easy to use.
Security and Peace of Mind
Our secure payment methods ensure that your financial information is protected at all times.
Customisable Payment Options
We offer customised payment solutions, ensuring you can own beautiful jewellery without financial strain.
Interest-Free Options
Take advantage of our interest-free lay-by plans, making luxury more accessible without extra cost.
We are committed to providing you with an exceptional shopping experience from start to finish. Choose the payment option that best suits you and enjoy the journey of owning exquisite jewellery with easy and convenience.
Payment Options FAQs
What payment methods do you accept?
We accept all major credit cards (American Express, Visa, and Mastercard), bank transfers, and cash payments. Additionally, we offer flexible lay-by and payment plans to accommodate your needs.
Are there any additional fees for using credit cards?
No, there are no additional fees for using credit cards. We ensure complete transparency with no hidden charges.
Can I pay with cash?
Yes, you can pay with cash by visiting our store. We aim to make every transaction smooth and hassle-free.
What is the deposit required for purchasing jewellery?
For in-stock purchases, a 20% deposit is required to secure your chosen piece. For custom-made or made-to-order jewellery, a 50% non-refundable deposit is required to begin the manufacturing process.
How do your payment plans work?
You can pay off the remaining balance over 6 weeks. You can make regular instalments or pay the full balance at the end of the 6-week period. Your jewellery will be ready for pick-up or dispatch once the balance is cleared.
What are the terms and conditions for layby plans?
• Initial Deposit: Layby purchases require a 20% deposit of the purchase price. • Production Deposit: For made-to-order or custom-made items, a 50% deposit is required. • Full Payment: Layby, made-to-order, and custom-made orders must be paid off within 6 weeks. • Extension of Payment: You may request an extension of payments for up to 3 months with regular monthly payments. • Order Collection: Layby orders must be paid in full within 6 weeks. Your extended payments within 3 months of order, Order collection and full payment must be complete within 6 months. Failure to pay in full may result in cancellation, forfeiture of the deposit, and loss of the products. • Refund and Exchange: The layby deposit can be applied toward an exchange item within 14 days of purchase (if agreed by Moi Moi), except for custom-designed, custom-engraved, modified products, or special orders. • Cancellation Fees: A restocking fee of 20% of the full purchase price will be charged if you cancel a layby purchase of a stock item within 6 weeks. Custom-made or made-to-order items cannot be cancelled, and the 50% deposit is non-refundable.
Are there any hidden fees with your payment options?
No, we offer complete transparency with no hidden fees. You can choose the payment option that best suits you without worrying about additional charges.
Can I make additional or larger payments on my layby plan?
Yes, you can make additional or larger payments at any time. This flexibility allows you to pay off your layby purchase faster if you wish.
What happens if I need to cancel my layby purchase after the initial deposit?
If you cancel a stock item layby purchase within 6 weeks, a 20% restocking fee will be charged. For custom-made or made-to-order items, the 50% deposit is non-refundable, and you will be charged the balance if the item has been made specifically for you.
Can I request an extension for my payment plan?
Yes, you can request an extension of up to 3 months if regular monthly payments are made. We are committed to providing you with an exceptional shopping experience. Choose the payment option that best suits you and enjoy the journey of owning exquisite jewellery with ease and convenience.
